38_ITIL_V4

ITIL v4 Management Practices 분류

📂 1. General Management Practices (총 14개)

• Architecture Management
• Continual Improvement
• Information Security Management
• Knowledge Management
• Measurement and Reporting
• Organizational Change Management
• Portfolio Management
• Project Management
• Relationship Management
• Risk Management
• Service Financial Management
• Strategy Management
• Supplier Management
• Workforce and Talent Management

📂 2. Service Management Practices (총 17개)

• Availability Management
• Business Analysis
• Capacity and Performance Management
• Change Enablement (기존 Change Control)
• Incident Management
• IT Asset Management
• Monitoring and Event Management
• Problem Management
• Release Management
• Service Catalog Management
• Service Configuration Management
• Service Continuity Management
• Service Design
• Service Desk
• Service Level Management
• Service Request Management
• Service Validation and Testing

📂 3. Technical Management Practices (총 3개)

• Deployment Management
• Infrastructure and Platform Management
• Software Development and Management

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🧾 문제 보기별 분류

번호	Practice 이름	분류 유형
①	Service Financial Management	General Management
②	Change Control (Enablement)	Service Management
③	Business Analysis	Service Management
④	Service Continuity Management	Service Management

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✅ 정답: ① Service Financial Management

나머지 ②, ③, ④는 모두 Service Management Practice
①번만 General Management Practice로 다른 분류